Frequently Asked Questions
Everything you need to know about styling your dream home with Ohouse.
What is the typical shipping timeframe for furniture items?
Standard furniture delivery typically takes 7-14 business days. For larger items requiring white-glove service, our logistics partner will contact you within 48 hours of purchase to schedule a delivery window.
Do you offer international shipping?
Currently, Ohouse ships exclusively within the continental United States and Canada. We are working on expanding our logistics network to support international orders in the near future.
What is your return policy for home decor and accessories?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns unless they arrive damaged.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also monitor your package progress by logging into your Ohouse account and visiting the 'Order History' section.
Are your wood products sustainably sourced?
Yes, Ohouse is committed to sustainability. 90% of our wooden furniture is crafted from FSC-certified timber, ensuring that the materials are harvested responsibly and ethically.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying furniture purchases.